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I can not find the NPC-1 device by using the "search" button in the search network window. Where is my TCP/IP interface?
Make sure you are using the same subnet mask on your computer and the NPC-1 device. The factory default subnet mask for the NPC-1 is 255.255.255.0. If you are using the NPC-1 with a cross over cable please use a fixed IP address on your PC (e.g. 192.168.0.95). The factroy default IP address of the NPC-1 is 192.169.0.99.
I found the NPC-1 interface on the network. I selected the interface to see the interface settings and I receive error messages "Get Server information error " and "Login error, Please Refer error Code." with the error codes -3 and -4. Is my configuration incorrect?
You are probably running a firewall on your computer. Please make sure the firewall allows network traffic from and to the NPC-1 device. Maybe your computer receives the IP address and the subnet mask form a DHCP server. For initial NPC-1 installation please use a fixed IP address on your computer.
I can not change my IP address on my computer to setup the NPC-1 interface. How can I setup the NPC-1 interface?
Please use our NPC setup tool. This tool allows you to setup the NPC-1 through the RS-232 port of your computer. You need a null modem cable for the connection of the NPC-1 interface and your computer.
I want to control multiple projectors or plasma displays at the same time. NetControl Starter doesn't have this feature. Which software supports the multiple projector control feature?
The NetControl Starter only allows control of one projector at a time. If you are looking for real multiple device control please have a look at our NetControl Advanced.
An older EIKI projector model is connected to the NPC-1. My NetControl software supports this legacy model. When I want to control the projector nothing works. I use the original serial cable supplied with the projector.
With the original serial cable pin 7 and pin 8 on the DB9 connector are connected by a shortcut. Both pins are connected to pin 5 on the 8-pin mini DIN connector. NPC-1 flow control is set to "none". Because of this special wiring please set the flow control to "RTS/CTS". If you do not want to change flow control please use a third party cable with only RxD, TxD and GND connected.